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Frequently Asked Questions

Here you will find all of our most popular questions. Should you not find what you're looking for, please do not hesitate to contact us.


What is the general lead time?

Aqvato: Thanks to the large array of customisation available, all basins are crafted on request, therefore the lead time is between 8 and 10 weeks.

silverTouch: The lead time will depend on the size of the material required. Please contact us to further discover the estimated lead time, using more accurate measurements.

IMI Concrete: This material will come fully crafted directly from Germany, therefore the lead time for this is between 4 and 6 months.

How can I get a quote for the materials?

We are very happy to provide you with a free quote for any of our materials, based on your needs, for this, we kindly invite you to contact us here.

What Payment Methods do you accept?

On the website checkout, you will have the option to pay using major card companies, Visa, Mastercard, AMEX, Union Pay, and JCB. We also take PayPal.

Should you wish to be invoiced for the items instead, we would be able to do this too, for this option, please contact us!

Shipping Costs

All creations listed in the shop have a shipping fee of $40, however these shipping fees are waived for order over $1000.

We offer free pick-ups from our Sample room, the directions can be found here.

If you are looking for one of our materials, or at the Aqvato Bathtubs, please contact us for a shipping quote!

Do you offer installation?

We personally do not offer installation, however we are more than happy to speak with your trades people to explain the process, or give you a recommendation for a trades person in your area, that can assist.

Materials & Creations

Do you provide samples for any of your materials?

We do offer a sample box that features a selection of our materials, including silverTouch, Sublidot 3D Surfaces, and IMI Concrete. These can be found here.

How customisable are the shop items?

Aqvato: the basins are completely customisable, there is a choice of 22 colours, and the basins can be crafted in the specific dimensions needed. For further information on a custom size or colour, please contact us!

silverTouch: As we know each living space is designed and laid out differently, we will fit the stainless steel to your needs. The single sheets are a maximum of 6m by 1.48m, meaning no joins are required on your expansive kitchen island. 

Sinks can be handcrafted in any shape or size with welded corners, so your countertop and sink look as one, or standard sink sizes can be used.

What if I am unsure which option is best for me?

If you would like further information about any of the materials or shop items, and ensuring you choose the best option for you, please contact us, and we will be more than happy to have a consultation with you!

Cleaning Tips

Aqvato by Sandhelden

All Aqvato by Sandhelden products can be cleaned with commercially available cleaning agents, provided that these do not contain any acids.

Cleaning is quick and easy:

  • For normal cleaning work, a damp cloth (not a microfiber cloth) is usually sufficient.
  • Any stains should be removed immediately using water (not warmer than 65 degrees) so that any stains cannot take effect (this especially applies for hair dyes).
  • Stronger stains should be removed with a scratchfree cleaning sponge evenly in circular movements. Afterwards, clean the surface with water and a soft cloth.

For any specific queries regarding the cleaning, we remain at your full disposal with our expansive knowledge. Please contact us, so we can assist further!

silverTouch Stainless Steel

The silverTouch material can be cleaned using dishwashing liquid and the soft side of a kitchen sponge.

Should you ever have a more powerful stain, a cream cleaner, such as Jif, can be used. Please ensure to wash all the cream off using water afterwards.

After cleaning the stainless steel, dry it using a clean cloth.

For any specific queries regarding the cleaning, we remain at your full disposal with our expansive knowledge. Please contact us, so we can assist further!


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